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Terms & Conditions

In General
Definitions
Registration
Eligibility to purchase
Orders
Pricing Policy
Acceptance of your order
Payment
Gift Vouchers
Promotion Codes
Insurance and delivery
Intellectual property rights
Content
No commercial use
Your activity
Privacy Policy 


IN GENERAL

By using the site www.shop.collettedinnigan.com.au the user accepts the terms and conditions.

Any amendments made to the site become affective as soon as changes are posted to the site.

Collette Dinnigan Pty LTD is the legal party offering the services on the site.

 

DEFINITIONS

"Site" means the whole or any part of the web pages located at www.shop.collettedinnigan.com.au (including lay-out of the Site, all elements of the site design, underlying code elements of this Site, or text, sounds, graphics and images, animated elements or any other content of this Site.)

“We”, “us”, “our” all refer to Collette Dinnigan PTY LTD

“I”, “you”, “your” all refer to the individual purchasing from the site.


REGISTRATION

To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects.

Should any of your registration information change, please notify us immediately at the following e-mail address customercare@collettedinnigan.com. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.


ELIGIBILITY TO PURCHASE

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details you represent and warrant are both valid and correct and you confirm you are the person referred to in the billing information provided.

The site is available only to individuals and others who meet the Collette Dinnigan terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Collette Dinnigan, whose applications are acceptable to Collette Dinnigan and who have authorized Collette Dinnigan to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Collette Dinnigan reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Collette Dinnigan feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of this information.


ORDERS

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. In the event that the ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item or a full refund to your original payment method.

Collette Dinnigan offers products for sale that are in stock and available at our retail stores for dispatch from our head office. Occasionally however, we may be waiting for shipments from our retail stores that cause a slight delay.

Collette Dinnigan will store a record of your transactions for a minimum of one year.


PRICING POLICY

All prices shown on the site are listed in Australian Dollars (AUD) inclusive of GST.

If you are accessing the site from New Zealand, all prices will be listedi n New Zealand dollars (NZD) however, you will be charged in Australian dollars (AUD).

 

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and the order has been placed, you will receive a detailed acknowledgment email. This email is NOT an acceptance of your order, just a confirmation we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Collette Dinnigan will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Sydney, Australia and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms of sale.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


PAYMENT

Payment can be made by Visa, MasterCard, American Express, Maestro debit cards and Paypal. Payment will be debited and cleared from your account upon dispatch of your order. You confirm the credit/debit card is being used is yours or you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Collette Dinnigan, we will not be liable for any delay or non-delivery.

We take reasonable care to make our site secure, to help ensure your shopping experience is safe, simple and secure all payments on the Collette Dinnigan website are processed through Westpac via the SecurePay gateway and with the latest, industry standard 128-bit Secure Socket Layer (SSL) encryption technology. Please also note, for added security measures, all orders over $1,000 are subject to approval and we may contact you to confirm all of your details and request proof of Identification.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.


GIFT VOUCHERS

Collette Dinnigan Virtual Gift Vouchers are sold subject to the following terms and conditions:

  1. Gift Vouchers are valid for 12 months from date of purchase.
  2. Gift Vouchers can be redeemed against all products on the www.shop.collettedinnigan.com.au site.
  3. Gift Vouchers are non transferable and may not be returned or redeemed for cash.
  4. If your order total is less than the value of the Gift Voucher, the remaining balance will be credited to your voucher and will be redeemed against subsequent orders.
  5. If your order exceeds the value of the Gift Voucher and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit card, debit card or Paypal.
  6. If you return products you have purchased using a Gift Voucher, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders.
  7. Virtual Gift Vouchers will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  8. Collette Dinnigan is not liable for delivery of a Virtual Gift Voucher to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  9. Collette Dinnigan is not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission.
  10. Collette Dinnigan reserves the right to cancel a Gift Voucher if we deem such action necessary.
  11. Promotion codes cannot be applied to the purchase of Gift Vouchers with the exception of free shipping codes which can be applied to printed Gift Cards orders.


PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.


INSURANCE

Please note there is no insurance on any item ordered through the Collette Dinnigan website.

 

INTELLECTUAL PROPERTY RIGHTS

Collette Dinnigan Pty Ltd (“Collette Dinnigan”) owns, or has a valid right from a third party to use, all copyrights for all materials, products, designs, graphics,

photographs, images, sounds, music, video, audio or text (the “Content”)displayed on, made available or purchased from this Site and all trademarks, service marks, trade names, logos, and domain names used on

or in connection with this Site. The copyrights, trademarks, logos, service marks, and trade names (collectively the "Intellectual Property")displayed on or made available from this Site are the registered and unregistered Intellectual Property of Collette Dinnigan and/or others. Nothing on this Site grants, by implication, estoppel, or otherwise, any license or right to use in any way any

Content and/or Intellectual Property contained on, made available or purchased from this Site, except to the extent permissible by law, without the prior written permission of Collette Dinnigan or the third party that

may own the applicable Intellectual Property. Without limiting the generality of the above, except to the extent permissible by law you may not copy, reproduce totally or in part, distribute, publish, transmit, modify totally or in

part, sell, or make any other general usage of the Content and/or Intellectual Property contained in or made available from this Site without the express written

permission of Collette Dinnigan and/or the applicable rights holder.

Collette Dinnigan will enforce its Intellectual Property rights to the fullest extent permissible by law.

 

CONTENT

Collette Dinnigan tries to ensure the Content of this Site is accurate and complete. Collette Dinnigan can not and does not promise that the Content is accurate or errorfree. Collette Dinnigan can not and does not promise

the functional aspects of the Site or Content will be error free or that this Site, Collette Content or the server that makes it available are free of viruses or other harmful components. We always recommend all users of the Internet ensure they have up to date virus checking Software installed.

 

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially

exploit, create derivative works from, transfer, or sell any Intellectual Property, Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

 

YOUR ACTIVITY

You agree you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the terms of sale, we may deny you access to this Site on a temporary or permanent basis.


PRIVACY POLICY

Collette Dinnigan respects the security and privacy of all customers’ details and information. If you choose to provide your personal details to us, this information is securely stored and is not passed on to any third parties and is held in accordance with relevant Australian privacy laws.

In order to offer a personalised shopping experience we use cookies to collect information on your shopping behaviour and to allow you to log in to your account, save items in your basket and proceed to check out smoothly. We also collect information from you when you subscribe to our mailing list, which assists us in sending dedicated and personalised mail that is relevant to you and your preferences. This is an opt-in service where you agree to receive communication from us. You will always have the opportunity to unsubscribe.

If you have any further queries, please contact customer care customercare@collettedinnigan.com.au

 

Security Policy

Shop securely and with confidence at Collette Dinnigan with the latest, industry standard 128-bit Secure Socket Layer (SSL) encryption technology. If you have any further queries please contact customer care customercare@collettedinnigan.com.au

 

Currency

All prices stated on the current website are denominated in Australian Dollars (AUD) when accessing the site from Australia, Japan & Singapore and New Zealand dollars (NZD) when accessing the site from New Zealand and all orders are processed in Australian Dollars (AUD). All Australian prices include Australian GST as of the 29th May 2012. Prices do not include shipping and this is an extra flat fee of $9.90 for Australian orders and AUD$30 for New Zealand, Japan & Singapore orders.

All New Zealand, Japan & Singapore orders may be subject to duties and taxes by the local government. All orders sent to New Zealand, Japan & Singapore are sent under Delivery Duties Unpaid and therefore it is the responsibility of the customer to pay for the duties and taxes, if applicable, once the parcel enters New Zealandm Japan or Singapore. Please refer to your local governemtn website for more information on the duties and taxes that you may have to pay.