Collette Dinnigan currently ships to Australia, New Zealand, Japan & Singapore only. For all other International product inquiries please refer to our stockist list: http://collettedinnigan.com/stockists
Orders dispatched to New Zealand, Japan & Singapore may be subject to duties and taxes. Please refer to your local government website for further information on the duties and taxes that may be applicable to your order. Please note, the final order amount does not include duties and taxes and it is the responsibility of the customer to pay these fees.
All packages require a signature on delivery so please ensure you provide a delivery address that will be attended during business hours (Monday to Friday, 9am-5pm), if you are providing a business address please indicate the company name. Please note we do not deliver to P.O box addresses.
Please make sure the shipping address is correct as we're unable to redirect orders.
Before we can dispatch your order, we may need to confirm details with your card issuer. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48-hours for shipments to be dispatched.
Orders delivered to New Zealand, Japan & Singapore will be dispatched within 2 business days.
In the event that the ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item or a full refund back to your original payment method.
DELIVERY TIME AND COST
Collette Dinnigan offers delivery Australia wide using AAE couriers for a flat fee of $11.90. Orders to metropolitan area’s will usually arrive within 2-3 days from purchase. For all regional areas, delivery is between 5-7 days.
New Zealand, Japan & Singapore
Collette Dinnigan ships with DHL express to New Zealand, Japan & Singapore for a flat fee of AUD$30. Orders will be delivered within 5 business days from dispatch.
All packages require a signature on delivery so please ensure you provide a delivery address that will be attended to during business hours (Monday to Friday, 9am-5pm), if you are providing a business address please indicate the company name. Please note we do not deliver to P.O Box addresses.
Once your order has been dispatched, you will receive a shipping e-mail with tracking details for the parcel.
For any shipping or delivery queries, please log into your account or contact us via firstname.lastname@example.org
RECEIVING YOUR ORDER
All orders must be signed upon arrival. This ensures your purchases are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, the parcel will be delivered to your nearest Australia Post office and a card will be left directing you to the Post Office for orders to Australia. For orders to New Zealand, Japan & Singapore DHL will leave a re-delivery card with further instructions. Please note, that if the item is re-directed we may need to charge you a fee.
When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.
Please note there is no insurance on items purchased from the Collette Dinnigan website. If you wish to insure your purchased item, please contact AAE or DHL with your tracking details.